Accessibility statement

Our commitment

Gentlekin Pets is committed to making our website and shopping experience usable by as many people as possible, including people with disabilities. We consider accessibility when designing, writing, developing, and improving our digital experience.

Accessibility target

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our accessibility target and continue to review and improve the site over time. This statement does not represent a certification that every page or feature fully conforms to every WCAG success criterion.

Our approach

Our work may include improving keyboard access, focus visibility, headings and page structure, form labels and error messages, color contrast, image alternatives, and compatibility with common assistive technologies. We prioritize issues that prevent customers from finding information, selecting products, or completing an order.

Third-party services

Some checkout, payment, delivery, or embedded features may be provided by third parties. We do not control every aspect of those services, but we welcome reports of barriers and will try to help you access the information or complete the task through a reasonable alternative when available.

Feedback and assistance

If you encounter an accessibility barrier on gentlekinpets.com, email care@gentlekinpets.com. Please describe the page, the task you were trying to complete, and the problem you encountered. You may also include your browser, device, or assistive technology if you are comfortable doing so.

Do not send payment card details, passwords, or unnecessary medical information by email. We will review your feedback and provide assistance or an accessible alternative where reasonably available.

Effective date: August 26, 2026.