Privacy policy

About this policy

GENTLEKIN PETS ("Gentlekin," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit gentlekinpets.com, create an account, place an order, subscribe to emails, or contact us.

Information we collect

We collect information you provide, such as your name, email address, phone number, billing and delivery address, account details, order information, returns, and messages to customer care.

We also collect limited technical information, such as IP address, device and browser information, cookies, referral or campaign information, pages viewed, and interactions with the site. Payment providers process your payment details; Gentlekin does not store complete card numbers or security codes.

How we use information

We use personal information to operate accounts, process and deliver orders, calculate shipping charges, handle returns, respond to questions, prevent fraud, protect the site, improve our products and shopping experience, and meet legal or recordkeeping obligations. Any destination duties, taxes, or clearance charges are determined under local rules and are the customer's responsibility.

With your permission where required, we may also use information to send marketing messages and measure or improve our advertising.

When we share information

We share information only as reasonably needed with providers that help us run the store, including website hosting, WooCommerce, payment providers such as Stripe or PayPal, delivery partners, email services such as Klaviyo, and analytics or advertising providers enabled on the site.

We may also disclose information when required by law, to prevent fraud or harm, or as part of a business sale or reorganization. We do not sell personal information for money. Some advertising activities may be treated as "sharing" under certain laws, and available opt-out choices are provided through Privacy Preferences.

Cookies and marketing

Essential cookies help keep the site secure and remember your cart, session, and privacy choices. Optional analytics and advertising technologies help us understand site use and campaign performance. You can manage available choices through Privacy Preferences, and we honor applicable Global Privacy Control signals.

If you subscribe to marketing emails, you can unsubscribe at any time using the link in the email. We may still send non-marketing messages about your account, order, delivery, return, or security.

Retention and security

We keep personal information only for as long as reasonably necessary to provide services, maintain order and account records, handle disputes or returns, prevent fraud, and meet accounting, legal, and backup requirements. When information is no longer needed, we delete or anonymize it where reasonably practicable.

We use reasonable administrative, technical, and organizational safeguards. No method of internet transmission or storage is completely secure.

Your rights and children's privacy

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, withdraw consent, object to certain processing, or opt out of certain advertising uses. To make a request, email care@gentlekinpets.com. We may need to verify your identity before responding.

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Updates and contact

We may update this Privacy Policy when our services or legal obligations change. The current version will be posted on this page with a revised effective date.

For questions or privacy requests, contact GENTLEKIN PETS at care@gentlekinpets.com.

Effective date: August 26, 2026.