Returns and refunds policy

Return window

You may request an eligible return within 30 days after the order is delivered. Contact care@gentlekinpets.com before sending anything back.

A return must be approved before shipment. Items sent without approval, sent to the wrong address, or shipped after the approved return period may be refused.

Eligible condition

For a change-of-mind, color, or size return, the item must be unused, unopened in its product packaging, clean, complete, and in resalable condition. Include any accessories, instructions, and original product packaging.

Opening the outer delivery parcel only does not make an item ineligible, provided the product packaging remains unopened and the item otherwise meets these conditions.

Opened or used products

For hygiene, safety, and product-integrity reasons, paw grips and similar consumable products cannot be returned for change of mind, incorrect size selection, or preference after the product packaging has been opened or the product has been applied, worn, or otherwise used.

This restriction does not apply when a product arrives damaged, defective, or different from what you ordered, or where applicable law gives you a non-excludable right.

How to request a return

Email care@gentlekinpets.com or use the return request form with your order number, the item, the reason for the request, and clear photos when relevant. We will review eligibility and send the approved return address and instructions.

Do not send returns to the address shown on a shipping label unless our care team confirms it as the return address.

Return shipping

For an eligible change-of-mind, color, or size return, the customer is responsible for return shipping. We recommend using a trackable service; the sender is responsible for the parcel until it reaches the approved return location.

If we confirm that an item was damaged, defective, or sent incorrectly, Gentlekin will cover the reasonable approved return or replacement shipping cost. We do not charge a restocking fee.

Exchanges

Eligible unopened items may be exchanged, subject to stock availability. We may ask you to return the original item before a replacement is sent.

If the requested replacement is unavailable, you may choose another available item of comparable value or receive a refund for the eligible returned item. Price differences and shipping may apply.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or different from what you ordered, contact us as soon as possible—preferably within 7 days of delivery—with your order number and clear photos of the item and packaging.

After review, we may offer a replacement, refund, or another remedy required by applicable law. Contacting us after 7 days does not remove rights that cannot legally be limited.

Refunds and promotional bundles

After an approved return is received and inspected, we will notify you of the outcome. An approved refund will be issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the credit.

Original shipping charges are not refundable for change-of-mind returns. If part of a multi-item offer or bundle is returned, the refund may be recalculated using the price that applies to the items kept after the promotion no longer qualifies. We will explain the calculation before finalizing the refund.

Cancellations and other rights

To request an order change or cancellation, contact us as soon as possible. We will try to help, but cannot guarantee changes or cancellation after processing or fulfillment has started.

Import duties, destination taxes, or clearance charges paid outside Gentlekin checkout are handled under the authority's or carrier's rules. If a parcel is refused or returned because those charges were not paid, reasonable original, return, or carrier costs may be deducted from any refund where permitted by law.

Nothing in this Policy limits rights or remedies that cannot be excluded under applicable consumer law. Effective date: August 26, 2026.