Help
Frequently asked questions
Answers to common questions about product fit, orders, shipping, returns, and support.
What are Gentlekin paw grips designed for?
Gentlekin paw grips are designed as an everyday traction aid for supervised use on smooth indoor surfaces. They are not a medical device and do not replace veterinary diagnosis, treatment, or mobility advice.
Do you offer custom or made-to-measure products?
Not at this time. Gentlekin currently sells the ready-made sizes and options shown on each product page. We do not ask you to upload a pet photo or measurements for a custom quote.
How do I choose the right size?
Check the sizing information on the relevant product page or visit our Size Guide. Because measurement methods can vary by product, follow the instructions for the specific item you want to order. If you are between sizes or unsure, contact care@gentlekinpets.com before ordering.
Visit the Size GuideWhich payment methods can I use?
The payment methods currently available for your device and destination are shown at checkout. Review the checkout currency and total before confirming payment. An order is accepted only after payment is successfully confirmed and we send an order confirmation.
How are shipping charges, free shipping, and destination fees handled?
A fixed shipping charge applies unless the merchandise subtotal after eligible discounts reaches the free-shipping threshold. The current result is shown in the cart and at checkout. Gentlekin does not collect destination import duties, taxes, or clearance charges at checkout; if assessed, they are normally paid by the recipient under local rules.
When will my order ship, and how can I track it?
Orders are usually processed within 1–5 business days after payment is confirmed. After dispatch, standard delivery usually takes 7–15 business days. When tracking is available, we will email the carrier and tracking link. Tracking may take several business days to update.
Can I change my address or cancel an order?
Contact care@gentlekinpets.com as soon as possible. We will try to help before dispatch, but cannot guarantee an address change, order change, or cancellation after processing or fulfillment has started. Please check the recipient name, address, postal code, and phone number before paying.
What is eligible for a standard return?
You may request an eligible return within 30 days after delivery. For a change-of-mind, color, or size return, the item must be unused, unopened in its product packaging, clean, complete, and resalable. Contact us for approval and return instructions before sending anything back. The customer pays return shipping for an eligible standard return.
Can I return opened or used paw grips?
For hygiene, safety, and product-integrity reasons, paw grips cannot be returned for change of mind, incorrect size selection, or preference after the product packaging has been opened or the product has been applied, worn, or used. This does not apply to an item that arrives damaged, defective, or different from what you ordered, or where applicable law gives you a non-excludable right.
What if my order arrives damaged, defective, incomplete, or incorrect?
Contact care@gentlekinpets.com as soon as possible—preferably within 7 days of delivery—with your order number and clear photos of the item and packaging. After review, we may provide a replacement, refund, or another remedy required by law. Gentlekin covers reasonable approved return or replacement shipping for a confirmed damaged, defective, or incorrect item.
How can I contact Gentlekin?
Email care@gentlekinpets.com or use the contact form on our website. For an existing order, include the order number and the email address used at checkout. For a product or delivery issue, include clear photos or tracking details when relevant so we can review it more efficiently.