Shipping policy

Shipping destinations

We ship to destinations available in the country and address fields at checkout. Available destinations and shipping methods may change based on carrier coverage, operational capacity, or legal restrictions.

If no shipping method is available for your address, we cannot accept the order for that destination.

Order processing

Orders are usually processed within 1–5 business days after payment is confirmed. Business days exclude weekends and public holidays.

High-volume periods, address checks, payment review, or inventory issues may require additional time. Processing time is separate from carrier transit time.

Shipping charges and free shipping

A fixed shipping charge applies unless the merchandise subtotal after eligible discounts reaches the free-shipping threshold. The current charge, threshold, and result are shown in the cart and at checkout before payment.

Shipping charges do not count toward the free-shipping threshold. If an order later falls below the threshold because items are removed or refunded before fulfillment, the applicable shipping charge may be reflected in the final resolution where permitted by law.

Delivery estimates

After dispatch, standard delivery usually takes 7–15 business days. This is an estimate, not a guaranteed delivery date. Remote destinations, customs review, weather, carrier disruption, and peak periods may take longer.

Any delivery estimate shown at checkout, in an order email, or by the carrier begins after dispatch and does not include order processing time.

Shipping confirmation and tracking

When tracking is available, we will send a shipping confirmation email with the carrier and tracking link. Tracking may take several business days to update after the label is created or the parcel is handed to the carrier.

Carrier scans and estimated dates are provided by the carrier and may change during transit.

Delivery address

Please review the recipient name, address, postal code, and phone number before payment. If you notice an error, contact care@gentlekinpets.com as soon as possible.

We will try to help before dispatch, but we cannot guarantee an address change after fulfillment has started. Additional carrier, return, or reshipment costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Duties, taxes, and customs clearance

Gentlekin does not collect destination import duties, taxes, or clearance charges at checkout. If local authorities or carriers assess them, the recipient is responsible for payment under the destination's rules.

Customs decisions and processing times are outside our control. Questions about an assessed charge or local refund should be directed to the relevant authority or carrier. This does not limit rights that apply under local consumer law.

Delays, missing deliveries, and damage

If we cannot dispatch within the promised time, we will provide any delay notice, revised timing, cancellation option, or refund required by applicable law.

If tracking is significantly delayed, marked delivered but not received, or the parcel arrives damaged, contact care@gentlekinpets.com with your order number and relevant photos or tracking details. We may ask you to check with the carrier or delivery location while we review the issue.

Effective date: August 26, 2026.